I agree, Buddyboy, it’s important to compliment as well as complain. I can say hand on heart that we do this. If it’s a larger establishment with many junior staff, we quite often ask for a comment card so that we can also tell their manager about the staff’s particularly good service.

We always get their names too so we can mention the most helpful ones by name. I think they appreciate this. We often get a warm welcome back, even when there’s been months between our visits. We nearly always get our favourite tables too.