For people who care about their food

RepairCare

As soon as the warranty runs out, the problems start…

As always seems to be the case with anything around the home, whether it’s the TV, the washing machine or the dishwasher, everything seems to be working perfectly until you’re no longer covered.

When things do start to go wrong what choices do you have? Well, firstly there’s buying a replacement but this is often an expensive option, especially if the appliance is only a couple of years old. Plus, this is unlikely to be many people’s first choice given the current economic downturn. Alternatively, you could go back to the retailer to arrange a repair but in most cases this won’t be a cost-effective option as the majority of manufacturers still routinely charge hefty call-out fees with additional charges for parts on top.

Thankfully there is another, more frugal, option available. One way of saving money when it comes to home repairs is to opt for a fixed price repair. The recently launched home repair service from www.repaircare.co.uk offers repairs on most domestic appliances including washing machines, fridges, freezers and extractor fans for a fixed fee. Prices range from £70 to £150, depending on the appliance type and brand, and include call out, evaluation, labour, parts if required and a professional safety check.

Fixed priced services enable the lifespan of domestic appliances to be expanded beyond the warranty period and are a great way to save money and take the hassle out of appliance faults. Repaircare offers an easy to use service with simple online booking available 24 hours a day, 7 days a week. Learn more at www.repaircare.co.uk

[The service is available in most UK cities.]

2 Responses to “RepairCare”

  1. John

    REPAIRCARE COMPLAINT

    I WILL NEVER USE THESE PEOPLE AGAIN

    On 16/08/09 I booked for a repair man to to come out and fix my fridge/freezer (Job Ref: C1135924) and was given a date of 20/08/09.
    He didn’t turn up and nobody contacted me. When I called repaircare I was given the excuse of a problem with the booking on the computer.

    I was given another appointment date of 01/09/09. The repair man turned up. He stayed about 5 minutes undid 3 screws and removed a panel, looked at the inside and said that it needed a new PCB. He didn’t test anything at all. He said that he’d order the part and that someone would phone in a couple of days to let me know when it would be installed. By the end of the week nobody had called me so I called Repaircare to be told that the part was no longer available (FOR A FRIDGE FREEZER THAT WAS LESS THAT 5 YEARS OLD ???) and that they weren’t going to do the repair. I was also told that my refund of the original payment less £40 would be done in 7 – 10 days (strange that they can take the payment instantly but it takes them up to two weeks to refund it).

    Late on Saturday night I ordered a part from Currys Partmaster (So much for Repaircare’s claim that the part was no longer available).

    The part arrived promptly this morning (Tuesday). I popped the front panel off the fridge and repaced the PCB myself in 2 minutes and the fridge is working perfectly now.

    It would appear that Repaircare are not interested in doing repairs when replacement parts are involved and that they are quite happy to make as much money as possible by eaning interest on refunds that they hold on to as long as they can.

    DON’T JUST TAKE MY WORD FOR IT

    For more comments check :-

    http://www.fscked.co.uk/index.php/2009/07/is-repaircare-a-scam/comment-page-1/#comment-7079

    and

    http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-1/#comment-6938

  2. C Young

    DO NOT HAND MONEY TO THIS COMPANY. Having taken payment in advance Repair Care phoned to cancel the appointment for the next week. The next appointment was weeks away. A repairman couldnt fix the dishwasher on his first visit. The next appointment was again weeks away. A repairman visited my house today “with a faulty part”. Two months have passed and I am no closer to fixing my dishwasher. While we’re here, the customer service line is rude and unhelpful once they have your cash.

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