Foyles for Books
Like many keen cooks, I buy a lot of cookbooks. If I’m overseas, which is most of the time, I rely on online services to source the ones I particularly want if I can’t find them locally.
Of course, everyone knows about Amazon – and I use them too. I occasionally use the US service because both the books and the postage are cheaper than going via the UK site. (I must admit though that I prefer the UK versions of books by a British author.)
I decided to try out the online service by Foyles. As many of you will know, they have a wonderful shop in Charing Cross Road so I wondered if their online service would come up to scratch. It did!
There was a small mix-up with the order but they resolved the issue in minutes via email. And here’s the kicker – they didn’t just solve the problem, they went one step further so I actually gained from it! Thus I came out of the situation feeling I had benefited from the mild inconvenience. How’s that for great customer service?
The next time I want to buy books online, Foyles will be the first place I look. I liked them so much I bought the company! Well, not really, but I am affiliated with them.
2 responses »
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Comment by Not Delia | 30 April 2009 @ 12:17
Thanks, Matt. It looks like a great site. Free delivery too! And an affiliate programme. Perfect. Except for the small problem that they don’t include Thailand on their list of countries, and that’s where I happen to be right now. I’ve written to ask them if they can add Thailand, but no worries if not. I’ll be in Malaysia next month…
Have you tried the book depository?
http://www.bookdepository.co.uk/
They’ve really impressed whenever we’ve used them. Quite often they’re cheaper than Amazon too. Free worldwide delivery too.